We will deliver the products to you in accordance with the delivery option specified by you when you place your order (e.g. First Class or Recorded Delivery).
We will deliver directly to the delivery address provided in your online order. We will deliver all products comprised in your order in one delivery. Please see ‘Delivery Options’ on the website for details of where we deliver and the delivery options available to you. We do not deliver items within the same order to multiple addresses.
All deliveries are sent via Royal Mail. Available delivery options are:
Standard UK Delivery
Standard delivery charge is free, we aim to process your order on the day it is received if possible, if the order is placed before 3pm, our service level agreement is to ship is within one working day.
We aim for your products to be with you in 2-4 working days - this is Royal Mail's Terms of Service, MICROBLADING EMPORIUM are not liable for late delivery by Royal Mail.
Order will be shipped within 1 working day, there is a fee of £1.00 - £1.50 per order for this service. Orders are sent through proof of postage, we do not offer tracked posting. Royal Mail aim for delivery within 1 - 2 working days for 1st Class.
Royal Mail Special Delivery
Royal Mail Recorded Delivery charge is a flat rate of £7.50 Royal Mail special delivery requires a signature upon delivery. Royal Mail aim to guarantees delivery by 9am / 1pm the next working day (if placed with MICROBLADING EMPORIUM before 3pm). Special Delivery 1pm on Saturday is the only option for Saturday deliveries. MICROBLADING EMPORIUM cannot be liable for any late deliveries by Royal Mail.
International Delivery is via DHL Global Mail and DHL Express. Standard International Delivery is not a tracked service and any taxes due will be incurred by the customer and not by MICROBLADING EMPORIUM.
Standard Delivery to Europe is £3.69 - £4.00 based on the weight of your order. Free for orders over £90
Delivery to the Rest of the World is £10.00 based on the weight of your order. Free for orders over £90
Spain & Italy Tracked & Insured Delivery
Internal postage corruption in Spain and Italy dictates that all packages sent to these countries will be Global Mail Tracked & Insured Delivery to Europe based on the value of your order. The tracked service is £8.90.
International orders: please check with your national mail service as to whether they provide tracking services for posted items when selecting your delivery option. When tracking is not provided as a service, we will send items signed for on delivery.
Guaranteed delivery timing are working days. Orders received over the weekend or on bank holidays will be picked up on the next available working day and your guaranteed delivery timing will activate after you have received your shipping confirmation email.
Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day
We aim to dispatch all orders within 24 hours of receipt during our working week. Our working week is defined as Monday – Friday (excluding bank and public holidays)
Please note: Occasionally delays may occur and this may affect the dispatch of parcels within this timeframe.
ITEMS NOT RECEIVED?
MICROBLADING EMPORIUM try to ensure that your goods are delivered on time. However from time to time delays can take place by factors beyond our control.
Orders placed under the First Class Standard Delivery option are shipped via Royal Mail and an item is not classified as "Lost" by Royal Mail until it has been missing for:
-15 days in the UK
- 30 working days for delivery to Europe
- 35 working days for the rest of the world.
We will be unable to refund you before we have allowed for this amount of time to pass from the date of dispatch. If you still haven't received your order after this time, please contact our customer services team and we can assist you: firstname.lastname@example.org
Please note - there is a time limit of 6 months from purchase, after this no refund will be made on lost items.